We’re confident that you will absolutely love your new AinslieWear. However, if you need to return an item, please note that the following return policy applies.
- Items must be returned in their original condition and packaging within thirty (30) days of our shipping date.
- For hygienic reasons, we cannot accept any items that have been worn or are dirty.
- Items sold on clearance are not returnable.
- Items purchased from one of our retailers, must be returned to the retailer.
Start by contacting our customer service team to obtain a Return Merchandise Authorization (RMA) number. You can visit our contact page, email us directly at firstname.lastname@example.org, or call us (toll free) at 1-855-310-4555 (within Canada or the United States).
After receiving your RMA number, please send your garment using regular post to our address (see Contact Us page). Please be sure to include your name, email address, phone number, mailing address, and the RMA number you received on a separate piece of paper. Please write clearly and legibly. DO NOT USE A COURIER (FedEx, UPS, etc.).
Once we have received your package, we will credit your account (excluding handling fees). It may take up to two billing cycles to see the credit on your statement. Please note that all shipping and handling fees are the responsibility of the customer, except in the event of a manufacturing defect. We are not responsible for lost returns.