What is made-to-order production?
Made-to-order refers to an item being made after your order has been placed. AinslieWear is a boutique dancewear label. We take pride in giving each and every leotard all the love and attention we possibly can. Each cut and curve, every stitch and beautiful detail is crafted by hand to ensure you receive only the best.
When will I receive my order?
Can I pay extra for express shipping?
With our products being made-to-order, items are typically ready to ship within 2 weeks of order date. By default we offer regular post, which takes approximately 5-15 business days to receive (depending on what state/province you live in!). If you need to have your order shipped within a quicker time frame, we are able to arrange express shipping for additional charge. Please note that express shipping is $35 and does not speed up the production time of your order – only the shipping time.
I need my leotard ASAP – can I have it rushed?
We may be able to assist with a rush order, however this depends greatly on our current production demand. Please contact us with details of your request, and we’ll see what we can do for you.
I want to order a custom colour. Do you take custom requests?
For the most part, we do not accept custom colourways. Send us a message and let us know what you’re dreaming of and we’ll see if it’s possible!
How do I return my order and get a refund?
No problem! Check out the return information here.
Help! I received my order and it’s the wrong size! How do I exchange my leotard for the correct size?
There’s a couple of ways we process an exchange for you. Send us a message via the contact form with your order number and exchange details to get started.
Where are AinslieWear products made?
AinslieWear is a Canadian company based in Vancouver, British Columbia. The majority of our team works in-house. Everything from the spark of an idea to product design and development; production, quality control and shipping; marketing, customer service and all the business stuff. It’s all happening here at AinslieWear HQ! We work hard as a team to ensure we deliver the best and most beautiful dancewear to you.
Who designs and makes AinslieWear products?
Every dancewear piece has been designed by Ainslie and her product development team. After months of improving and enhancing the design (considering fit, comfort and wear testing), our product is released into the world! Once we receive an order, our team of cutters and sewers hand make your leotard just for you. Meet our makers here!
I want to work for AinslieWear – how do I apply?
Thank you for your interest in joining the AinslieWear team! Please introduce yourself via email and include a copy of your resume.