Orders + Shipping

Current production turnaround time: 2-3 weeks.
Did you know - we are a handmade and made-to-order business? Learn more here.

We do our best to ship any items in-stock within 2 weeks.

Please note there may be shipping delays with Canada Post/shipping courier. Understandably, there has been a significant demand on shipping services as people are encouraged to stay home where possible. If your order is time sensitive, we recommend keeping potential shipping delays in mind.

 

Workplace Changes

From July, we have had a small and rotating group of team members return to AinslieWear HQ to increase production capacity. Most office employees are continuing to work from home. Please note that our phone line is currently unattended. The best way to contact us is via email.

 

Employee Safety

The following safety precautions have been implemented to ensure all AinslieWear employees remain safe as they go about cutting, sewing and shipping your order -

  • Cleaning all shared surfaces 2 times a day (midday and end of day).
  • Physical distancing between all work stations.
  • Limiting number of employees in lunch room at any one time.
  • Wearing masks when sharing the space with other team members.
  • Hand sanitizers and cleaning products located throughout the premises for regular access and use.
  • Workplace COVID guidelines and cleaning instructions are displayed for all employees to see.

 

For additional order information, please see our FAQ page or contact us directly.